Posted: Apr 22, 2021

Customer Service Associate/ Front Desk

Ultra Lanes Baldwin - Baldwin, NY
Full-time
Salary: Hourly
Application Deadline: N/A
Food & Hospitality
Front Desk/ Customer Service Associate
 

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and giving out bowling lanes. If you have a knack for customer service and work experience in the entertainment industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable time for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information
  • Welcome guests upon their arrival and assign bowling lanes
  • Provide information about our entertainment services
  • Respond to clients’ complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Front Desk Agent, Receptionist or similar role
  • Customer service attitude
  • Excellent communication and organizational skills
COVID-19 precautions
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place